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Verizon’s massive Saturday outage is lasting into Sunday for some customers

However, if you go through social media posts, it isn’t clear whether the issue was completely solved on Saturday. As one Verizon customer wrote on social media on Sunday afternoon, “You’ve got to be kidding me with this shit, thought they had gotten the shit fixed yesterday, and just now I’ve got the stupid f*****g SOS no service again. This is ridiculous, how can they let their service shit the bed so hard two days in a row. Might be time for a new carrier for me.”

Verizon outage map covering some of Saturday and Sunday. | Image credit-Downdetector

Here’s one example of a Verizon subscriber dealing with poor customer service: “Seriously pissed because every time we call, we get hung up on, and never get a real person. Had a call back call yesterday, they finally called only to hang up on us. This is absolutely shitty service.”

Some Verizon customers who rely on their smartphone and a Verizon connection in order to work were upset. One customer said that he has a new phone, and with Verizon‘s service down, he could not activate the new handset. His old phone was deactivated by the nation’s largest wireless provider when they tried to convert the embedded SIM inside the device. Bottom line? No cellular service for this Verizon customer.

I’m sure I don’t have to tell you how all of us now rely so much on our smartphones that when we can’t use them, bad things happen. Check out what this Verizon subscriber wrote: “My mom needed an ambulance yesterday and even 911 wouldn’t go through. I’m still filled with rage. Absolutely unacceptable.” Emergency calls should have gone through, even taking the outage into consideration.

Some Verizon customers switched carriers during the outage

One Verizon customer checked the network status in the Verizon app and was told that restarting the phone might help. She and her daughter did this, and once their phones rebooted, they were able to make and take calls. One Chicago-based Verizon customer requested a callback. When the rep came on the phone, the Verizon customer asked for some kind of compensation for the outage and was instantly credited $20, so that is a strategy Verizon subscribers might consider after putting up with the frustration that they had to deal with on Saturday and Sunday.

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