Verizon is expressing remorse for outage by offering compensation, but don’t take first offer

Verizon made the Labor Day weekend memorable for customers in the worst way possible. Many customers were without service for hours, and some continue to experience problems, though the worst of it is over. Honoring its promise to offer credits to users impacted by an outage, the carrier is now compensating some users for the most recent one.Verizon‘s policy is to give customers a credit for lost time if an outage lasts more than 24 hours. The company is now making good on that promise.

Verizon promises to compensate customers for day-long outages.

The responsibility to request a credit falls on customers, though, and they must notify the company within 180 days if they want to be compensated for the outage.

Called today and politely asked for a courtesy credit of some sort for the inconvenience and without hesitation was offered a one-time credit of almost $33.

–LDETR, Reddit user, September 2025

Some customers who contacted the company to ask for a bill credit have shared their experiences online. Apparently, the amount offered varies for each customer. For instance, one customer was offered a one-time credit of $33 for the one line that was impacted, while another received only $20, though more of their lines were seemingly affected. That’s why, it might be a good idea to negotiate instead of agreeing to the first offer.

At first they low-balled me and offered $2 per line and $2 for the home internet. I complained that some people received a $50 bill credit. They countered with a $30 discount per month for a year.

–CompetitiveMark9788, Reddit user, September 2025

Apparently, how you frame your request affects the amount you get. Some customers have suggested that customers who tell service representatives that their job was affected could hope to receive generous compensation.

Don’t do it unless you are willing to accept “no” for an answer. Why? Credits HIGHLY depends on who pick up the phone

–e-herondale, Reddit user, September 2025

According to a user who alleges being a former Verizon customer representative, the fulfillment of the request also depends on who you talk to. That’s not because the amount is decided on a whim — though it doesn’t look like there’s a standard procedure to determine it either — but because certain factors must also be taken into account. As an example, Verizon maintains a record of how many times you apply for credits, and most agents cannot approve credits of more than $20.

Though Verizon says that an isolated number of its customers experienced a service disruption, there were more than 23,000 complaints at the peak of the outage on Downdetector alone, so a good many customers were impacted.
Verizon should ideally inform people that they are eligible for a credit and also be more transparent about how the amount is calculated. While this is a good gesture and may help calm down customers who were contemplating leaving after the outage, not being upfront about it could sow confusion and mistrust.

“Iconic Phones” is coming this Fall!

Good news everyone! Over the past year we’ve been working on an exciting passion project of ours and we’re thrilled to announce it will be ready to release in just a few short months.

“Iconic Phones: Revolution at Your Fingertips” is a must-have coffee table book for every tech-head that will bring you on a journey to relive the greatest technological revolution of the 21st century. For more details, simply follow the link below!
LEARN MORE AND SIGN UP FOR EARLY BIRD DISCOUNTS HERE

Switch to a 3-Month Total 5G Unlimited plan with Total Wireless
We may earn a commission if you make a purchase

Check Out The Offer

Read the latest from Anam Hamid

#Verizon #expressing #remorse #outage #offering #compensation #dont #offer

compensation Dont expressing offer offering outage remorse Verizon

“Iconic Phones” is coming this Fall!

LEARN MORE AND SIGN UP FOR EARLY BIRD DISCOUNTS HERE

Score a Free iPhone 13

The Download: AI doppelgängers in the workplace, and using lidar to measure climate disasters

Here’s how we picked this year’s Innovators Under 35

Verizon is expressing remorse for outage by offering compensation, but don’t take first offer

“Iconic Phones” is coming this Fall!

LEARN MORE AND SIGN UP FOR EARLY BIRD DISCOUNTS HERE

Score a Free iPhone 13

The Download: AI doppelgängers in the workplace, and using lidar to measure climate disasters

Here’s how we picked this year’s Innovators Under 35

You may also like

Leave a Comment Cancel Reply